Terms of Service

General Conditions of Sale (GCS) for purchases made online on the website www.elisalanci.shop

On the website www.elisalanci.shop shoes, leather goods and clothing items are offered for retail sale, both of own production and of different brands of international and national importance, indicated on the website and available through the ordinary navigation of the same.

The sale of the products is carried out through the website www.elisalanci.shop and carried out by the user who for this purpose signs these "GCS" with the "check" method, or by selecting the appropriate box in which he is asked to accept the conditions laid down in this section.

1. User registration, conclusion of the contract and delivery of products

1.1 Every order placed on www.elisalanci.shop implies the conclusion of a sales contract in Italian.

1.2 In order to be able to complete the purchase order by the customer, the same is required to fill in the "form" of registration to the site where he must indicate all personal data and the payment method chosen from those selectable on the form itself as well as accept the CDV and read the privacy information, authorizing the selling company to process the related personal data in the manner indicated in the same privacy information.

1.3 Once registered, the buyer can proceed, by navigating the site, to the selection of the products and their inclusion in the virtual cart.

1.4 By clicking on the " Buy " button, the customer places a binding order for the items contained in the virtual shopping cart. From the generation of the order, in the manner described above, LADY SHOES SRL will send the customer an e-mail confirming the order within 24 hours which will indicate the goods purchased, their availability for delivery, the shipping address of the ordered goods, estimated delivery times, the total price paid or payable and the method chosen by the buyer for payment. In the event that the payment method chosen by the buyer is a bank transfer, the methods (bank details and beneficiary) with which to make the transfer will also be indicated in the order confirmation. The sales contract is concluded between LADY SHOES SRL and the customer when the latter receives the order confirmation. If the customer does not receive any confirmation of the order within the term indicated in this art. 1.4., The relative order must be considered rejected by LADY SHOES SRL and, therefore, without effect.

1.5 Orders in relation to which the customer has opted for advance payment, other than credit card or PayPal, will be shipped as soon as LADY SHOES SRL receives the total payment of the purchase price, as shown in the summary sheet at the top of the " Buy " selection. Ma vie est ma Srls therefore invites the customer to pay the price as soon as the order is confirmed and in any case within the following 7 days.

1.6 Where the products covered by the order are not available for reasons independent of the conduct of LADY SHOES SRL, the latter will notify the customer within 24 hours from the generation of the order, or within the same deadline for sending the confirmation e-mail. . In this case, there will be no obligation for LADY SHOES SRL to deliver the ordered goods and the same will only and exclusively be required to reimburse any price already paid by the customer.

1.7 LADY SHOES SRL in no case assumes the obligation of having to search and find unavailable products from other sources. LADY SHOES SRL is only obliged to deliver what is available in stock. The delivery time indicated in the order confirmation is expressed in

working days, meaning all those between Monday and Friday included, with the express exclusion of any holidays.

2. Prices, shipping costs, delivery methods, non-delivery.

2.1 The customer is required to pay the price published on the product page at the time the order is sent. The indicated price is final and inclusive of VAT.

2.2 The shipping costs consist of a variable sum from € 7.00 to € 13.00, including VAT, for all orders, as indicated on the product detail page and in the cart when placing the order and as summarized. in the order confirmation email. These shipping costs are invoiced by LADY SHOES SRL In the event that the Customer returns the products, in accordance with the procedure provided for by these conditions and the applicable legislation, and in the event that the return should be obtained without a reason deriving from the quality defect. of the product sold, or by mere choice or afterthought of the Customer, the shipping costs will not be refunded, in the event that the return of the purchased goods should be the result of a defect in the purchased product, the shipping costs will be borne by LADY SHOES SRL

2.4 The carrier indicated above will try to make a maximum number of 3 delivery attempts. In the event that the delivery should not be made due to unavailability of the customer, once all delivery attempts have been made, the carrier will return the goods to the company. In this case, the contract will be automatically terminated, with the exclusion of any further delivery obligation for LADY SHOES SRL or the carrier indicated in point 2.3 above.

2.5 Following the termination of the sales contract due to the non-delivery provided for in point 2.4 above, LADY SHOES SRL will be required to reimburse the customer the price paid for the sale, excluding shipping costs. However, for non-delivery, the costs of returning the goods and returning the shipment to the company remain at the expense of the customer, totaling € 13.50. These sums will be automatically withheld by LADY SHOES SRL by offsetting the sale price to be reimbursed to the customer.

3. Payment

3.1 LADY SHOES SRL accepts the following payment methods: by credit card, PayPal system or by bank transfer. LADY SHOES SRL reserves the right to refuse some payment methods and to request different payment methods for certain orders. In the event that the Customer should opt for payment by bank transfer, the goods subject to the order will be shipped only at the time of reading, with current value date, of the transferred amount.

3.2 In the event that the Customer decides to use the credit card as a payment method, the same is aware of having to enter, in order to correctly receive the order by the selling company, the following data in the specific form indicated on the site or :

- name and surname of the credit card holder;

- credit card number;

- credit card expiration date;

- security code (3-digit on the back of the card for Visa and Mastercard and 4-digit for American Express).

3.3. The buyer agrees to receive invoices and credits exclusively in electronic format.

4. Right of withdrawal

4.1 The customer has the right to withdraw from any order concerning LADY SHOES SRL, without giving any reasons and with any declaration, as long as explicit, delivered to LADY SHOES SRL

4.2 Below is all the information regarding the right of withdrawal for the correct information of the customer. The customer, before exercising the said right of withdrawal, is invited to read what is described below, in accordance with art. 49, paragraph 1, lett. h of Legislative Decree no. 206/2005 (Consumer Code), as amended with Legislative Decree No. 21 of 21 February 2014:

4.2.1 Right of withdrawal (Article 52 of the Consumer Code)

The customer has the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the event of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day term starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.

4.2.2 Exercise of the right of withdrawal (Article 54 of the Consumer Code)

To exercise the right of withdrawal, it is necessary to inform LADY SHOES SRL, CORSO ATELLANO 51/53 81030 - SANT'ARPINO (CE), Italy, by registered letter with return receipt of the decision to withdraw from this contract through any explicit declaration in this sense. For this purpose it is possible, but not mandatory, to use the standard text indicated in point 4.2.5 below. If the customer decides not to use the text dictated in point 4.2.5 below, he must submit any other explicit and unambiguous declaration of his decision to withdraw from the contract.

4.2.3 Effects of exercising the right of withdrawal (Article 55 of the Consumer Code)

Following the withdrawal from this contract, LADY SHOES SRL will reimburse all payments made by the buyer for the purchase of the goods subject to the withdrawal. Delivery costs will be borne by the Customer if the withdrawal is due to a mere Customer choice and is not due to a defect in the purchased and returned item, in the latter case also the shipping costs will be refunded by LADY SHOES SRL

The reimbursement of the sums identified above will take place without undue delay and in any case no later than 14 days from the day on which LADY SHOES SRL is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed. In any case, the customer will not have to incur any costs as a consequence of this reimbursement. The reimbursement may be suspended until LADY SHOES SRL receives the products covered by the withdrawal or until the customer demonstrates that such goods have been shipped, if earlier. It should be noted that, for the purposes of applying the provisions of this article, the defect of the purchased thing only and exclusively means the defect of the purchased good and not of its packaging or packaging and the defect itself is configured only and exclusively when the same is such as to decisively invalidate the use of the purchased good or involves a significant reduction in the price.

4.2.4 Obligations of the customer in exercising the right of withdrawal (Article 57 of the Consumer Code)

The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract. The customer will only bear the cost of shipping the goods for which he intends to exercise the right of withdrawal

The Products must be returned according to the following scheme:

a) properly packaged in their original packaging, not damaged, damaged or soiled and equipped with all accessories, instructions for use and documentation. In case of loss of the

original packaging, the Customer must, at his own expense, replace it in order to be able to proceed with the return of the purchased goods for which he intends to exercise the withdrawal;

b) with the transport document (present in the original packaging), in order to allow LADY SHOES SRL to identify the customer (Order number, name, surname and address);

c) without obvious signs of use, other than those compatible with carrying out a normal test of the article (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as not to allow resale).

If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.

The costs of returning the goods are borne by LADY SHOES SRL ., When the return is deriving from the defect of the thing sold, remaining charged to the customer in other cases. The customer is responsible for any decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the products themselves.

4.2.5 Standard withdrawal form

Without prejudice to the possibility for the customer to exercise the right of withdrawal by communicating to LADY SHOES SRL , CORSO ATELLANO 51/53 81030 - SANT'ARPINO (CE) , Italy any other explicit declaration of his decision to withdraw from the contract, the customer can use the following standard text: " I / we (*) hereby notify the withdrawal from my / our (*) contract concluded for the purchase of the following goods / services (*) - ordered on (*) / received on (*) - name of buyer (s) - address of buyer (s) - date "

(*) Delete where inapplicable

5. Return

5.1 without prejudice to the discipline of the right of withdrawal set out above and provided for by the Consumer Code LADY SHOES SRL provides for the possibility for the customer to return the purchased products within 14 days, additional to those provided for the withdrawal, from receipt of the same . This possibility allows the customer, after the 14-day deadline for withdrawal, as already indicated in the information indicated in the previous points 4.2 and subsequent, to dissolve the contract by returning the ordered products within 28 days following the date of receipt of the products themselves.

5.2 The deadline indicated in the previous point 5.1 is considered to be respected if the customer provides for the shipment of the goods before the expiry of the 28-day deadline indicated. For the return of the goods, the customer is required to observe the same requirements and procedures indicated in the previous point 4.2.4. The customer loses the right to return in the event that the aforementioned return procedures have not been respected or if the returned goods are in any way worn beyond the limit of the normal test.

5.3 With the return, the customer will assume the right to a refund of the price paid for the purchase of the returned goods. Delivery costs will be borne by the Customer and will be withheld directly by LADY SHOES SRL which will refund the price of the purchased goods only. The reimbursement of the sums identified above will be made using the same payment instrument used by the customer during the purchase. In any case, the customer will not have to incur any costs as a consequence of this reimbursement. The refund will in any case be suspended until LADY SHOES SRL receives the returned products.

6. Refunds

Invoices will be issued exclusively in electronic format.

6.1 Refunds are credited directly to the account or payment instrument used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used

for payment. For payments made via Paypal or credit card, the refund will be made to the Paypal account or credit card.

7. Customer Service

A customer service is made available to customers for information on how to make purchases through the website www.elisalanci.shop and for the exercise and its specific methods of exercising the right of withdrawal. This service responds to the telephone number +39 0812 185 191 93, who can be called from Monday to Friday from 9.00 to 13.00 and from 15.00 to 18.00, or at the address and -mail lady-shoes@virgilio.it

8. Warranty for defects and non-conformities of the products and additional information

8.1 Purchases made at LADY SHOES SRL are subject to the rules of the Consumer Code regarding the guarantee for defects and non-conformities of the products. The customer will therefore be granted the rights referred to in art. 130 of the Consumer Code and these rights must be exercised within the terms set out in art. 132 of the same Consumer Code.

8.2 These GCS can be consulted on the website www.elisalanci.shop and can be saved using the relative browser command (usually, File -> Save as). It is also possible to save and archive them in PDF format by clicking here . In order to open the PDF file, you need to have Adobe Reader installed on your computer, which can be downloaded free of charge from the website www.adobe.it, or other similar software.

8.3 It is possible to archive the order details and download the GCS using the relative browser command to save the order summary that appears in the last screen of the purchase process, or waiting to receive the automatic order confirmation message that LADY SHOES SRL sends via email following the completion of the order. This confirmation message includes the details of the order and the GCS of LADY SHOES SRL , and can easily be printed or saved using the functions made available by the e-mail programs.

9. Applicable law and jurisdiction

9.1 These GCS and sales contracts are governed by Italian law and must be interpreted in the light of this. It is agreed between the parties that for any dispute that may arise regarding the execution of the sales contract stipulated under these GCS and the interpretation of the clauses of these GCS, the Court of Naples North in Aversa will be exclusively competent.

10. Partial invalidity

If one or more clauses of these GCS will be deemed invalid or will be declared invalid pursuant to the law, regulation or by virtue of a final judgment, all other clauses will remain fully valid.